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Customer FAQ

Purchasing and Delivery

HOW ARE YOUR PRODUCTS DELIVERED?

Most report orders and fulfilled and delivered online through our customer portal, AMA Research Interactive (www.amaresearch-interactive.co.uk ). You will be able to access purchased report files in your account on the customer portal as soon as the order has been processed by us. Unless otherwise specified, reports will be delivered in PDF format, with a single user license. Databases will be delivered in MS Excel format.

In some instances reports and databases may be delivered via email. This is usually the case when the order includes a database, when the order includes documents that are still in draft format, or reports or data relating to bespoke research. In this case, a PDF version of the report will be sent to your email address.

WHEN WILL I RECEIVE MY REPORT OR DATABASE?

Purchasing a report with a credit or debit card does not enable you to have instant access to the report. Our system does not allow for immediate download of purchased content, as we require an account to be set up on our customer portal, something which is done manually by us.

If you have ordered an electronic format, delivery can be expected within 4 working hours (UK Time 8.30 am - 5.30pm Mon-Fri) except on weekends and UK public holidays. All hard copy orders are dispatched within 24 working hours. If your order is urgent, we suggest that you call to check delivery times.

If you are located outside the UK, please remember to take into account the time difference and normal UK business hours. If you do not receive your report within the timeframe specified above, please call us on +44 (0) 1242 235724, or e-mail at sales@amaresearch.co.uk  .

If you are not a UK registered limited company we normally ask for payment before delivering the reports to you.

HOW DO I PLACE AN ORDER?

You can place an order online, by telephone, by email or by post.

• Ordering through the website

To order using the website, please go to www.amaresearch.co.uk  and navigate through to the report you would like to order. Once on the report page, select the format and licence type, and click on the 'order now' button. This will add the report to the shopping basket, where it will remain until you proceed to checkout or close your browser.

You can access your shopping basket from the 'my basket' link in the top right hand corner of the page. Once you have finished shopping, go to the basket where you can review your order. If you wish to proceed, just click the checkout button to complete your details and input payment details.

Please note that online orders are also subject to the delivery times outlined above - you will not be able to access your report until it has been added to your account by a member of the customer services team.

• Ordering by telephone

Call +44 (0)1242 245724 during office hours to speak to a customer service representative.

• Ordering by email

Email your order to sales@amaresearch.co.uk . Remember to include the billing address and preferred payment method, as well as the promotional code, if applicable. A customer service representative will confirm your order within 24 hours by email or phone.

• Ordering by post

Post your order to:

AMA Research Ltd
2.2 Montpellier House
Montpellier Drive
Cheltenham
GL50 1TY
United Kingdom

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

We accept the following methods of payment:

Credit/Debit card - we accept Visa, MasterCard, American Express, Diners Club and JCB debit and credit cards. We use Sage Pay to process all card transactions - when selecting this option, you will be redirected to the Sage Pay's secure payment page. Once the transaction is complete you will receive a paid invoice and card receipt via email. You may also call us with your card details.

Invoice - AMA Research can issue an invoice to UK based companies that wish to pay by bank transfer. This is sent to customers by email only, but if required a hard copy can also be sent by post. Invoices are payable within 30 days of the invoice date, and after this period, AMA Research may, at its discretion, add interest of 2% to the final total.

Please note that for non-registered UK companies or individuals without limited company status, and companies based outside of the UK, we normally require payment before the report can be released - either by credit card or bank transfer against the invoice.

Card and bank transfer payments are made in Pounds Sterling only, unless otherwise arranged. Please contact us if you wish to pay in Euros or US dollars. In this case an additional £15 fee will be added to your order to cover bank charges.

DO YOUR PRICES INCLUDE VAT?

No, all prices quoted are exclusive of taxes, and the following rules, covering electronic publications, apply:

• UK customers - Electronic versions of publications supplied to a UK customer are subject to a VAT rate of 20%. This will be added to your order or to any invoice we issue.

• EU customers - Business customers within an EU Member State whose company is VAT-registered will not be charged VAT. Customers must supply their VAT number in order to comply with EU rules.

Private customers within an EU Member State are subject to a VAT rate of 20%. This will be added to your order total and any invoice we issue.

• Customers outside the UK and EU Member States will not be charged VAT.

I WANT TO BUY SEVERAL REPORTS, CAN I GET A BULK DISCOUNT?

We generally offer discounts for purchases of 3+ reports in the same transaction. Please contact us for details, or check out the subscriptions page on our website for information about our great value report bundles and related purchase options.

CAN AMA RESEARCH PROVIDE FREE INFORMATION TO STUDENTS?

AMA Research is a commercial organisation, and we are unfortunately unable to provide students with access to report content free of charge, although we generally include an executive summary of each of our reports on our website at www.amaresearch.co.uk. We do, however, recognise that you may have a limited budget and may be able to offer students reports at discounted rates, depending on the circumstances. Please contact us for further details.

I DON'T NEED THE WHOLE REPORT - CAN I JUST PURCHASE A SPECIFIC TABLE OR SECTION?

Our reports are structured in a way that is designed to give you a full overview of the market and individual sections are in many cases not able to stand alone, we are therefore unable to sell individual sections. In addition we are unable to sell individual tables and charts, as our reports contain significant amounts of analysis and commentary on each market and sector reviewed, which complements the data presented in tables and charts.

WHICH LICENCE DO I NEED?

Our reports come with a single user licence, which allows for access on a single computer. However, AMA Research offers a range of different licence options to suit your requirements. For more information on the licence options, please click here.  


AMA Research's Reports

WHAT FORMAT WILL I RECEIVE?

All reports are delivered as in PDF format as standard. We also offer MS Word, Powerpoint and hard copy formats at an additional cost. Please click here for more information on purchase options.

Databases are delivered in MS Excel format.

WHAT IS YOUR METHODOLOGY?

AMA Research is an independent market research company that prides itself on supplying objective information on a range of markets. We have been established since 1989 and are the leading specialist market research company in building, construction and home improvement markets in the UK. All AMA Research market reports are researched and produced by an experienced member of our research team, with information for each report gathered from a wide range of secondary sources, as well as primary research. For further details, please visit this page  on our website.

CAN I RECEIVE A SAMPLE REPORT?

Due to the high volume of reports published, we cannot provide a sample for each report. However, if you'd like to see an example of an AMA Research report, you can find some recent sample reports by clicking here.

IS THIS THE LATEST EDITION OF THE REPORT?

The latest edition of our reports will always be the one displayed on the website. We don't display older editions of our market reports, but these may be supplied or purchased by contacting us directly. We generally update our reports every 2-3 years, but if you would like to know when a new edition is due, please don't hesitate to contact us.

I CAN'T FIND A REPORT ON THE TOPIC I AM INTERESTED IN?

We aim to provide as much information as possible about our reports on our website, in order to help you make informed purchase decisions. However, if you can't find what you are looking for, please get in touch with us directly and we will point you towards the most appropriate report for you. We also offer bespoke research services and consultancy, so if the topic is not included within our reports, we may still be able to help find this information for you.

WHAT IS THE TYPICAL STRUCTURE OF AN AMA RESEARCH REPORT?

Each of our reports provide an in-depth look into the market that is reviewed, and reports will usually contain analysis and data relating to market size; market structure; key products; product mixes; leading suppliers; distribution structure and key applications or market sectors. However, the structure varies depending on the focus of the report. You can always view the contents listing, including a full list of all charts and tables, for each individual report on our website, which will give you an idea of the structure of the particular report you are interested in.

Our report focus on B2B usage, therefore do not generally incorporate consumer data. All reports begin with an executive summary highlighting the key points from the report.

WHY SHOULD I BUY AN AMA RESEARCH REPORT?

AMA Research have been established since 1989 and are the leading specialist market research company in building, construction and home improvement markets in the UK. We have a library of around 150 market reports across the industry and have developed a comprehensive understanding of industry structures over the last 25 years. Our specialism and experience developed over this time in this field underpin the quality and depth of our market analysis. You can find out more by visiting the About Us page on our website.


After Purchase

CAN I HAVE A REFUND?

The electronic format and type of information sold by AMA Research is such that we cannot accept returns of products once they have been delivered or downloaded. Therefore, it is essential that you take the time to read all available information about a report before you place your order. If you have any questions at all about a report's coverage or relevance, simply contact us for assistance.

If you ordered the wrong report by mistake or are unhappy with the content, please contact us directly and we will try to resolve the issue.

CAN I CONTACT THE AUTHOR/EDITOR FOR FOLLOW-UP QUESTIONS?

Yes. Purchasers of any AMA Research report may have a free consultation of up to 15 minutes with the report's editor, if undertaken within a month of the report purchase. Please note that there is a charge of £75+VAT for each subsequent 30 minutes.

HOW CAN I CONTACT AMA RESEARCH?

Should you wish to speak to anyone at AMA Research, please contact us at the following email address sales@amaresearch.co.uk  or telephone us at 01242 235724.


To view our full terms & conditions of sale, please click here  .