CONTENTS
1. INTRODUCTION 6
1.1 BACKGROUND 6
1.2 SOURCES OF INFORMATION 6
2. SUMMARY & MARKET PROSPECTS 8
2.1 SUMMARY 8
2.2 MARKET PROSPECTS 9
3. FM IN THE CORPORATE SECTOR 11
3.1 FACILITIES MANAGEMENT OUTSOURCING MARKET 11
3.1.1 Definition 11
3.1.2 FM Market Size and Trends 11
3.2 CORPORATE FM MARKET DEFINITION 15
3.3 CORPORATE FM MARKET SIZE AND TRENDS 15
3.4 KEY MARKET INFLUENCES 18
3.4.1 Private Sector Construction Output 18
3.4.2 Legislation 19
3.4.3 Wages/Salaries 22
4. KEY CORPORATE END USE SECTORS 24
4.1 END USER MIX 24
4.2 COMMERCIAL OFFICES 24
4.3 RETAIL 28
4.4 LEISURE AND ENTERTAINMENT 32
4.4.1 Hotels & Guest Houses 34
4.4.2 Restaurants 35
4.4.3 Public Houses & Bars 38
4.4.4 Betting & Gaming 40
4.4.5 Other 41
5.5 OTHER END USERS 43
5. CONTRACTORS REVIEW 45
5.1 ORIGINS AND SUPPLY STRUCTURE 45
5.2 MARKET SHARES 46
5.3 COMPANY PROFILES 47
5.3.1 Leading FM Contractors 47
5.3.2 Other Large Companies in the FM Market 56
APPENDICES 63
APPENDIX A. ECONOMIC ENVIRONMENT 63
A.1 Overview and Outlook 63
A.2 GDP 64
A.3 Inflation & Interest Rates 64
A.4 Employment & Wages 65
A.5 Household Consumption 66
A.6 Sterling 67
TABLES AND CHARTS
CHART 1: UK FM OUTSOURCING MARKET WITHIN THE CORPORATE SECTOR AT CURRENT PRICES 2015-2024 8
CHART 2: UK BUNDLED FM OUTSOURCING MARKET AT CURRENT PRICES 2015-2024 (£ MILLION) 12
TABLE 3: UK CORPORATE FM OUTSOURCING MARKET 2015-2024 (AT CURRENT PRICES) 15
CHART 4: UK CORPORATE FM SERVICES SHARE OF OVERALL FM MARKET 2012-2021 17
TABLE 5: CONSTRUCTION NEW WORK OUTPUT AND FORECAST £BN: CORPORATE END USE MARKETS (OFFICES, RETAIL, ETC) 2015-2024 CURRENT PRICES 18
TABLE 6: AVERAGE HOURLY WAGES IN SELECTED FM SECTORS BY EXPERIENCE LEVEL, 2019/2020 (£) 23
CHART 7: UK CORPORATE FM SERVICES MARKET MIX BY END USE APPLICATION BY VALUE (LEISURE, RETAIL, OFFICES ETC) 2019 24
CHART 8: CENTRAL LONDON OFFICE MARKET – OFFICE TAKE UP (MILLION SQ. FT) 25
CHART 9: CENTRAL LONDON OFFICE MARKET – OFFICE VACANCY RATES (%) 26
CHART 10: NUMBER OF UK RETAIL BUSINESSES WITH AN ANNUAL TURNOVER £1M+ 2012-2016 29
CHART 11: TURNOVER FOR UK RETAIL INDUSTRY (£BN) 2015-2018 30
TABLE 12: UK RETAIL VALUE SALES EXCL. AUTOMOTIVE & FUEL – NOT SEASONALLY ADJUSTED – 2014-2019 (£BN) 30
CHART 13: KEY LEISURE SECTORS – NO. OF ENTERPRISES (2015 – 2018) 33
CHART 14: TURNOVER IN THE UK HOTEL SECTOR – 2015–2024 (£BN) 34
CHART 15: TURNOVER IN THE UK RESTAURANTS SECTOR – 2012–2021 (£BN) 36
TABLE 16: TOP UK RESTAURANT OPERATORS AND THEIR BRANDS – 2019 (NO OF OUTLETS) 37
CHART 17: TURNOVER IN THE UK PUBS AND CLUBS SECTOR (£M), 2015 -2018 39
CHART 18: PERFORMANCE OF THE MANUFACTURING, UTILITIES AND TRANSPORT SECTORS – TURNOVER 2015-2019 (£ MILLION) 43
TABLE 19: TOP 20 FM SUPPORT SERVICES COMPANIES IN THE UK 47
CHART 20: GVA CHAINED VOLUME MEASURES, 2015-2019, KEY CONSTITUENT ELEMENTS 64
CHART 21: CPI INFLATION AND BANK OF ENGLAND BASE RATE, 2008-2023 65
CHART 22: AVERAGE WEEKLY EARNINGS DATA – GB – TOTAL PAY – 2014-2019 (SEASONALLY ADJUSTED) 66
CHART 23: PDI & SAVINGS RATIO AT CURRENT PRICES 2008-2023 66
CHART 24: EXCHANGE RATE FLUCTUATIONS 2015-2019, STERLING TO THE DOLLAR AND THE EURO, SPOT RATES 67